FAQs Archive - Aquaheat

Q: How loud is the pump?

Our heat pumps are one of the quietest systems on the market. to get a true dB(A) measurement please go to our product page and look at the specifications for your specific model number

Q: What do I do if I need an urgent repair?

The best thing to do if you need a repair urgently is to contact the authorised installer in your area. IF you still need help please contact us

Q: Where do I register my heat pump for warranty?

You can register your product for warranty by filling out the register your product form

Q: Where do I get technical support for my heat pump?

It's always better to get an authorised Aquaheat dealer to service and provide support for your heat pump. The best thing to do is to ring you installer. Otherwise please feel free to contact us

Q: How do I use the Aquaheat Mobile App to control the heat pump?

The mobile app can set the temperature of pool and/or operational run time. At all time, it shows the pool temperature when the pump is running and it shows the ambient if pump is not running. For more details, please refer to the product manual and/or instruction video

Q: How do I claim Warranty?

Please fill out the Warranty Claim Form . Make sure you have proof of purchase receipt and a photo of your system handy to upload.

Q: Is it important to have a pool cover?

Having a pool cover will significantly reduce the size of the heat pump required for your pool, thus reducing the unit cost, that is due to its ability to save the heat supplied to the pool from being lost to the atmosphere.

Q: What type of water do i need to have in my pool to use a pool heat pump?

All our heat pumps come with the highest quality titanium finned heat exchangers, allowing you to use any type of water chemistry without worrying about the units lifetime.